Shipping policy

Shipping Policy

Thank you for shopping with Maeven.

We are committed to delivering high-quality fashion and maintaining full transparency about our shipping process. Please review the information below before placing your order.

Order Processing & Production

All orders require processing before shipment. This includes order verification, quality checks, and careful packaging.

Standard Processing Time

For in-stock items, please allow 2–4 business days for processing before dispatch.

Made-to-Order & Restocked Items

Some of our pieces are prepared in limited runs or may require restocking due to high demand.

For made-to-order items or temporarily out-of-stock restocks, please allow 7–10 business days for production and processing before dispatch.

This ensures quality control and product consistency.

Orders are not processed on weekends or public holidays.

Shipping Time

Once dispatched, delivery typically takes 7–12 business days.

This applies to:

  • United States

  • United Kingdom

  • Europe

Delivery times are estimates and may vary depending on courier services, customs clearance, or seasonal demand.

All shipments include tracking.

Why Shipping May Take Longer

Maeven operates on a quality-focused, small-batch production model.

We do not mass-produce large volumes of inventory. When items sell out faster than expected, we restock directly from our production partners to maintain standards rather than rush lower-quality replacements.

We believe a short wait is worth receiving a product that meets our quality expectations.

Tracking Information

Once your order ships, you will receive a confirmation email with your tracking number.

Please allow 24–48 hours for tracking updates to appear in the courier’s system.

Tracking updates are managed by the courier and are outside of our direct control.

Delivery Delays

While we aim to meet estimated delivery times, delays may occur due to:

  • Courier disruptions

  • Weather conditions

  • Customs inspections

  • High seasonal demand

  • Incorrect shipping details

We are not responsible for delays caused by third-party shipping providers.

Delivered but Not Received

If tracking confirms that your order has been delivered:

  • This is considered proof of delivery.

  • Please check with neighbours, household members, or safe locations.

  • Contact the courier directly if needed.

We are not responsible for lost or stolen packages after delivery confirmation.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Parcels returned due to customer error

If a parcel is returned due to incorrect details or failure to collect, reshipping fees may apply.

Customs & International Orders

For international customers:

  • Customs duties or import taxes (if applicable) are the responsibility of the customer.

  • We are not responsible for customs-related delays.

Order Changes & Cancellations

Once processing has begun, orders cannot be modified or cancelled.

Please review your order details carefully before completing your purchase.

Contact

Email: maevenhelp@outlook.com
Website: maevenworld.com

Final Note

We appreciate your patience and support.

As a growing brand operating with a quality-first approach, every order is carefully prepared to ensure you receive the best possible product.

Thank you for choosing Maeven.